1 Day or Half Day Workshop

"Business is a lot like tennis. Those who continue to serve well usually win"

Without our customers we lose our purpose as a business. In a busy work environment we don't always treat our customers as well as we could. This workshop provides an opportunity to reflect on the level of customer service you provide and to action plan as a team to continually improve your level of service. Highly interactive and designed to allow people to reflect on current service from the customers perspective and to action plan for continual improvement.

Workshop topics include

• Moments of Truth (misery and magic)
  
• Customer Service Explored
  
• Who are our Customers (internal vs. external)
  
• Customer Service Behaviours - How do I measure up?
  
• The Cycle of Service
  
• Who chooses my attitude?
  
• Difficult Customers - our best friends